Why does the provider need to contact my physician when I’m filing a claim?

Short Answer

The provider may need to contact your physician when you file a claim in order to collect medical reports related to any pre-existing conditions or to confirm that you were medically stable to travel at the time of purchasing your policy.

More Detail

When you file a medical claim, you will be required to provide related medical documentation, and may be required to provide a medical authorization form so that your provider can follow up with your physician directly. You must have been medically stable at the time of purchasing the policy to be eligible for coverage.

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