I received a decline message when I tried to buy a policy, what does this mean?

Short Answer

If you attempted to purchase a travel insurance policy and received a message saying your purchase was declined, that means we received an error with your credit card when processing your order.


More Detail

A decline message means we received an error with your credit card when processing your order, which could be a result of insufficient funds, card security, or too many recent purchases.

We recommend contacting your credit card company to ensure the transaction can be completed, or purchasing with a different credit card.

If you received a decline message, your credit card has not been charged and you do not have a policy at this time.

If you have questions about a specific policy, please contact us directly at 800-240-0369. Our customer service representatives are available 24/7 and are delighted to help!

Have more questions? Submit a request
Was this article helpful?
0 out of 0 found this helpful