There was an error when I tried to purchase a policy, was my credit card charged?
If you received an error while attempting to purchase a policy on Squaremouth, your credit card may not have been charged and you may not have a policy in place.
To confirm if you were charged, check your email. If you received an email confirmation of the policy from your travel insurance provider, then your credit card was charged and you have a policy in place.
If you do not have a confirmation email, then your credit card probably was not charged and you do not have a policy.
If you received a credit card decline message, there was an error with your credit card when processing your order, which could be a result of insufficient funds, card security, or too many recent purchases. We recommend ensuring the information you entered was correct. If so, you may want to check with your credit card company, or try a different card.
If you received any type of error other than a decline, please do not attempt to repurchase a policy. This was a technical error, and we have your information and will get in touch with you when the error has been resolved.
If you have questions about a specific policy, please contact us directly at 800-240-0369. Our customer service representatives are available 24/7 and are delighted to help!