How do I use Loss and Delay benefits?

Short Answer

If you are experiencing travel delays, baggage delays, or have lost your baggage, we recommend contacting your insurance provider's 24 Hour Emergency Assistance phone number as soon as reasonably possible, they will be delighted to assist you.

More Detail

For lost and stolen luggage, typically an incident report from the local authorities is required to file a claim. For travel and baggage delays, proof of the delay is required. This is usually a statement from your airline, or documentation showing the delay.

If you are experiencing a delay or baggage loss, we recommend contacting your provider’s 24 Hour Emergency Assistance phone number as soon as possible. This contact information can be found at the top of your policy confirmations, as well as the provider’s page on our website:

This information can vary based on the travel insurance policy. Please review the policy certificate to verify coverage. If you have questions about a specific policy, please contact us directly at 800-240-0369. Our customer service representatives are available 24/7 and are delighted to help!

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